Zig Ziglar describes well the essence of the fifth core practice, “Receive,” of a Work Positive lifestyle in which you increase sales with greater productivity so you get out of the office earlier:
“When you help others get what they want, you get everything you want,” he said.
What goes around, comes around.
You reap what you sow.
So how do you practice “Receive” in your daily business?
Here are 3 No-Cost Ways to Positively Receive More Business:
Discover What Your Customers Want
The most powerful, transformational question you ask your customers is, “How can I help you?”
Everyone wants some kind of help. All of us find challenges, get stuck, and want more positive something. That’s one reason this question is so vital and robust. You surge the relationship to new heights by proactively caring enough to ask.
This question is also empowering. Rather than assuming you know what they want, you ask. This curiosity steers your business directly to more revenue because you avoid answering questions they’re not asking.
You stay on the profitability path as this question is your GPS to your next pot of gold.
Deliver What Your Customers Want
Many times we fail to ask “How can I help you?” because we fear our customers will ask for something we can’t deliver. Just the opposite is true.
Your customers’ answers are based on their relationship with you. Even if it’s a new relationship, what they know of you and your business informs their response. They offer a service or product based on what they understand you can deliver.
For instance, I recently asked, “How can I help you?” and a coaching client asked about preparing to shift his business toward less work involvement to free time to spend with his grandchildren. I understand personal and organizational development.
I asked “How can I help you?” of another client who, knowing I’m a best-selling author, responded, “I think I want to write a book.”
Our customers respond based on who they know us to be. So ask and deliver with confidence.
Declare What You Want
Asking “How can I help you?” opens up a mutually beneficial relationship. Your customer will ask, “Now how can I help you?”
Be ready by already having declared to yourself, “Here’s what I want…” Share that with your customer when the opportunity presents. Even prompt it by saying, “May I ask a favor?”
Of course you receive more business from that one customer. Also, be prepared to ask for referrals. You’ve earned the trust and established credibility. “Who else do you know?” is a powerful question that prompts a direct response.
You desire to positively receive more business. Get it as you discover what your customers want, deliver it, and then declare what you want as you Work Positive today.
Photo by Flickr 401(K) 2013
About Dr. Joey Faucette
Dr. Joey Faucette is the #1 Amazon best-selling author of Work Positive in a Negative World (Entrepreneur Press), Work Positive coach, & speaker who helps business professionals increase sales with greater productivity so they leave the office earlier to do what they love with those they love. Discover more at www.ListentoLife.org and Jory’s interview of Dr. Faucette on Heart & Soul for Women of Faith.